DEBIT CARD FRAUD
Fraud Center 1-800-237-8990
New Fraud Prevention Service:
In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraudulent Debit Card transactions.
Here's how it works:
Effective June 8, 2016 when potential fraud is detected, you will receive an automatic email notification from Farmers & Merchants Bank, with the option to reply with "fraud" or "no fraud." One minute after the email, you will receive a text alert from 32874 between 7am and 9pm EST, which also has the "fraud" or "no fraud" option. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud. Remember - our messages will never ask for your PIN or account number.
The phone number for our Fraud Center has changed to 1-800-237-8990. If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call from this number.
Please contact a Customer Service Representative to verify or update your phone number(s).
If your card has been lost or stolen, please call one of our branches during regular business hours. If it is not during regular business hours, please call the Fraud Center.
Farmers & Merchants Bank will NEVER call and ask you to verify your PIN. It is a best practice not to give out any account information over the phone.
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