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Online Banking Information Privacy Policy


Antivirus protection and Spyware

Install a reputable antivirus software program on all computers and keep them up-to-date. You should also regularly use reputable software to remove spyware from your computer. Spyware records information about your internet use and transmits it without your permission. This can compromise your PC security. Be cautious of pop-ups that offer antivirus and spyware protection.

Type you internet banking URL

Always access our internet banking by typing the correct URL ( into your browser. Never click on a link in an email to take you to a website or enter personal details in the email or website.

Password Security

Never email your username or password or respond to an email or phone request asking for confidential information. This information should be kept secret at all times. Farmers & Merchants Bank will NEVER ask you to submit confidential information in an email.

Make your password as long and complex as possible. Use a combination of letters, numbers, and special characters such as @ or # or $ or %. Avoid using a predictable sequence of characters such as “12345” or “abcde” in your password. Also avoid using dictionary words and names. Your password should be easy for you to remember but hard for others to guess.

Avoid using shared public computers to access online banking or other websites that contain confidential information about you. They may be equipped with keystroke loggers or infected with password stealing viruses. Examples of share public computers are those in public libraries, Internet cafes, hotel lobbies, and airport lounges.

Ensure you log off properly

It is important to completely log off from your internet banking session by clicking “LOG OUT.” You will receive a message that states “You are now logged out!” Simply closing the window you performed the transaction in may not close the banking session. If your computer is infected with a Trojan, your session may become hijacked by a criminal and financial transactions performed without your knowledge.

Check your statements

It is important to check your statements regularly. A quick check will help you identify any fraudulent transactions.

If you think your account has been compromised, please contact Farmers & Merchants Bank immediately!

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